Fairfield Inn Richmond Chester

Great place to stay. The staff was warm and welcoming. The rooms are nice and the beds are very comfortable. Good breakfast in the mornings!

The hotel staff was very friendly and accommodating. The beds were very comfortable. The breakfast was satisfying.

It's unacceptable that the rooms were only serviced on request without any prior notice during check-in. The lack of transparency from the hotel staff is disappointing, especially when it comes to basic amenities like room service. It's a good thing that you were able to request clean towels, but guests should not have to ask for basic services like room cleaning. In the future, it's important for the hotel staff to be more upfront about their housekeeping policies to avoid any confusion or frustration from guests.It's unacceptable that the rooms were only serviced on request without any prior notice during check-in. The lack of transparency from the hotel staff is disappointing, especially when it comes to basic amenities like room service. It's a good thing that you were able to request clean towels, but guests should not have to ask for basic services like room cleaning. In the future, it's important for the hotel staff to be more upfront about their housekeeping policies to avoid any confusion or frustration from guests.

It needs some upgrades. The elevator was not in decent shape.My family was afraid to ride the elevator because of the shaking and noise it made. My bathroom wasn’t very clean.

Taking a shower was very hazardous due to extremely smooth tile. Slippery when wet. Deafening noise in breakfast area due to lack of acoustical ceiling tiles, carpetting or drapes.

We stopped because of its convenience on our long drive on 95. Staff at the desk were helpful. We felt safe and we haven’t always felt that way at certain hotels off the highway. Our only complaints were that an alarm clock went off at 4 am (not the staff’s fault but annoying because we were getting very limited sleep) but also two staff members who sounded like they were preparing breakfast were yelling back and forth at each other at 6 am. They may have been unaware of how thin the walls were and how loud they were actually being.

The room was very clean but the hotel communal areas were unwelcoming. The morning breakfast was alright, but the content on TV was off putting.

We checked in late (1am) and they didnt have any king rooms that werent ADA compliant. No biggie, we just wanted to sleep. The girl at check in was friendly and, best of all, quick. The room was clean, the bed was comfortable and we will be staying again!

The lady at front desk brought extra sheets for my air mattress and even gave us extra blanket . Breakfast excellent